FAQ & Site Info
Terms of Service
Why buy from us?You can shop with total confidence and peace of mind at Jewellery India.We stand behind everything we sell and strive to provide you with the best online shopping experience by providing the item exactly as described with careful packaging,timely shipping and a zero shipping charges on all items. To add to that, all of our items are covered by our No-Hassle Return Policy and will be replaced or refunded if they arrive damaged, or if you're not satisfied with the product for any reason.Any customer service issues will be handled promptly with integrity and fairness. Check our feedback from satisfied customers verifying the high level of merchandise and service you'll receive when you shop at Jewellery India.
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Where does this store ship from?
We are currently based in India and are shipping to buyers globally from India.
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Is it secure to shop on this site?
You can buy with confidence as Jewellery India uses PayPal Payment Gateway for the checkout process.Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal is one of the most trusted online payment solutions on the web. Because of this, Jewellery India has all the same securities and payment protection as PayPal.com.Your purchase is protected by PayPal Buyer Protection at no extra cost. If your item arrives damaged, significantly different than described, or not at all, you may be able to recover your payments.
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How do I place an order?
Please follow these simple steps to place an order online:
Simply visit our online store
Browse through the catalog and add items to your shopping cart.
Click on the "Checkout" button in the shopping cart
Confirm your selections, provide your address.
Click on the "Pay Now" PayPal logo button and complete the steps to make a payment via PayPal.com!
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Do you ship to my country?
Our major exports are to USA (including Alaska and Hawaii),Canada,UK and Australia.
We also ship to following countries:
Argentina
Austria
Belgium
Brazil
Denmark
Finland
Fiji
France
Germany
Greece
Ireland
Israel
Italy
Malaysia
Netherlands
New Zealand
Norway
Qatar
Romania
Singapore
Spain
Sweden
Switzerland
United Arab Emirates
We can ship to other countries as well on special request only if your total order value US $150 or more.
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What are the accepted payment methods?
We Accept payments through PayPal, Credit Cards, Debit Cards, Bill Me Later and eChecks .
PayPal is the most secure,reliable and preferred on-line payment method for most online buyers and sellers, and lets you send payments securely online using a credit card (Visa, MasterCard, Discover, and American Express), bank accounts, eCheques, buyer credit or account balances. When you send a payment using PayPal, the recipient won't ever see your credit card or bank account information.
Bill Me Later is a PayPal service, is a convenient and secure payment method designed for purchasing on the web.To know more about Bill Me Later visit https://www.billmelater.com/help/index.xhtml
Unfortunately, we are unable to accept other forms of payment that would require mailing. This includes checks, money orders & demand drafts.
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How do I sign up for PayPal?
To sign up, go to http://www.paypal.com and click the Sign Up Now button at the top of the page to go to the quick, one-page sign-up form.
Select your country from the drop down box and "Personal -For individuals who shop online" option from a choice of three options.
Once you've filled out and submitted the form, you are signed up for your PayPal account.
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What are the accepted currencies?
We provide payment processing in the following currencies:
US Dollar (USD)
British Pound (GBP)
Australian Dollars (AUD)
To pay in US Dollar (USD) visit our US Shop at http://jewellery-india.ecrater.com/
To pay in British Pound (GBP) visit our UK Shop at http://jewellery-india.ecrater.co.uk/
To pay in Australian Dollar (AUD) visit our Australia Shop at http://jewellery-india.ecrater.com.au/
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What are the shipping charges for your items?
All items are shipped free worldwide.
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What is the shipping service that you use?
All items will be shipped through Registered Air Mail.Registered mail requires signature on delivery so please ensure that there is someone to receive the pack on your address of delivery.
Registered Air Mail are parcels that are manually recorded through postal networks and are issued Registry numbers. Only the addressee is authorized to access and claim the package which makes it safe from theft and loss.
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What is your handling time?
All our items are available "Ex stock/Existing Stock". It means that we already have the merchandise goods available in stock and it is therefore ready for immediate dispatch to you with no lead time other than delivery.
Orders are shipped within 2 business days after cleared payment is received.
Business days do not include Saturdays, Sundays and Post Office Holidays.
Please note that Paypal eChecks take 5-7 business days to clear.
Please refer to the table below to get an estimate of our handling times:
Payment received on ---Order shipped on or before
Monday---Wednesday
Tuesday---Thursday
Wednesday---Friday
Thursday---Saturday
Friday---Monday
Saturday---Monday
Sunday---Tuesday
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How long will it take for my item to arrive once I have paid for it?
We ship as soon as funds have cleared. You will be notified by email when your item is shipped. Worldwide shipping can take up to 15-21 days to arrive. However, we can't accept responsibility in the case of delays caused by the Postal Service.
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Express shipping
Express shipping with online tracking and delivery confirmation (delivery within 5-7 days) is available on request. Please contact us with the item number for quotes to your location.
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Where is my Tracking Number?
Online Tracking is available only if you have purchased Express Shipping by paying additional charges. All other international shipments cannot be tracked once they leave India.
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Addresses
We can only ship to the PayPal supplied address, please ensure this is correct before payment. We are not responsible for wrong,incomplete or undeliverable address.
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Warranty/Guarantees
We can't offer a warranty expressed,implied or written pertaining to our product. At this time, all orders are final. We take extra care inspecting international orders to ensure correct shipment.
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I have ordered the wrong size. Can I return the item and get a refund?
Unfortunately, we cannot offer a refund if you purchase an item that is not the correct size for you so be sure you know the length, size and diameter of the bracelet, necklace or earrings that is best for you before buying. (It's important to read all of the information provided in the description before using checkout.) It is up to the buyers discretion to decide whether the item meets his/her requirements.
We try our best to describe all the items accurately. If you have any extra questions ask them before you make any payments.
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What if I do not receive my order?
If you do not receive your item after 21 days, please contact us we will contact our local Post Office to check on shipment status. Post office will send investigation case to the destination of the packet and should get reply in about 2 weeks. If you still haven't received your item 2 weeks after the investigation we will refund you in full.
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What is your Unclaimed Parcels Policy?
All buyers are responsible to be present at time of delivery. In the event the package is returned, unclaimed or refused by the buyer,the buyer will be subjected to a 35% restocking fee of the product price in addition to the loss of the shipping & handling fees. If the buyer wants the item to be reshipped,buyer is responsible for re-sending additional postage fees for us to re-package and re-send the order.
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What if there's a problem with my order?
Should you really not be happy with your purchase for any reason, please contact us so that we may sort out a suitable resolution that works out to your satisfaction. Please email us with the following details: your order number, a brief description of your concern and how do you expect to resolve the issue.You will receive a confirmation email from us within 48 hours.
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What is your Return Policy?
Please contact us within 3 days upon your receipt of the item(s). A refund of your payments after deducting the shipping charges will be rendered in the event that the item(s) is significantly not as described.The refund will be rendered once the item(s) has been sent back to us in its original,unused and resalable condition.Buyer will be responsible for sending us the item back at his own cost within 14 days of receipt of the order .
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Duties and Taxes
Import duties,Custom Duties,taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's Customs Office to determine what these additional costs will be prior to buying.Only actual item cost will be declared for customs.Declaring a false value for customs is illegal.
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Feedback
Customer satisfaction is our top priority. We strive hard to maintain a positive and professional approach to conducting business with you. If you are happy with your purchase leave us a positive feedback. Your recognition is much appreciated and will encourage us to serve you better.
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Contact
All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part.However, to avoid any potential oversights, we respectfully request your assistance in helping us to make this a mutually satisfactory transaction by thoroughly reviewing item description and photos, and asking all questions prior to buying.
If you have any other questions you need help with, please contact us at any time using the "Ask seller a question" link in our shop. All queries will be answered within 24 hours.
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All buyer's who complete the checkout process and payment for the items purchased on this website, are stating that they have read and fully agree with the terms, conditions, and sale policies of this website. These are the terms, conditions, and policies in which we are willing to sell these items to the buyer. By completing the checkout process and submitting payment for any items purchased on this website, the buyer is fully aware; they have entered into a legal and binding agreement as set forth by the stated policies of the website. All buyers are responsible for reading and understanding all the terms and conditions of the sale prior to purchase.
Thank you for your assistance!