FAQ & Site Info

Please follow these simple steps to place an order online: Simply visit our online store Browse through the catalog and add items to your shopping cart. Click on the "Checkout" button in the shopping cart Confirm your selections, provide your address. Click on the "Pay Now" PayPal logo button and complete the steps to make a payment via PayPal.com!

Our major exports are to USA (including Alaska and Hawaii),Canada,UK and Australia. We also ship to following countries: Argentina Austria Belgium Brazil Denmark Finland Fiji France Germany Ireland Italy Netherlands New Zealand Norway Romania Spain Sweden Switzerland United Arab Emirates We can ship to other countries as well on special request only if your total order value US $150 or more.

We Accept payments through PayPal, Credit Cards, Debit Cards, Bill Me Later and eChecks . PayPal is the most secure,reliable and preferred on-line payment method for most online buyers and sellers, and lets you send payments securely online using a credit card (Visa, MasterCard, Discover, and American Express), bank accounts, eCheques, buyer credit or account balances. When you send a payment using PayPal, the recipient won't ever see your credit card or bank account information. Bill Me Later is a PayPal service, is a convenient and secure payment method designed for purchasing on the web.To know more about Bill Me Later visit https://www.billmelater.com/help/index.xhtml Unfortunately, we are unable to accept other forms of payment that would require mailing. This includes checks, money orders & demand drafts.

To sign up, go to http://www.paypal.com and click the Sign Up Now button at the top of the page to go to the quick, one-page sign-up form. Select your country from the drop down box and "Personal -For individuals who shop online" option from a choice of three options. Once you've filled out and submitted the form, you are signed up for your PayPal account.

We provide payment processing in the following currencies: US Dollar (USD) British Pound (GBP) Australian Dollars (AUD) To pay in US Dollar (USD) visit our US Shop at http://jewellery-india.ecrater.com/ To pay in British Pound (GBP) visit our UK Shop at http://jewellery-india.ecrater.co.uk/ To pay in Australian Dollar (AUD) visit our Australia Shop at http://jewellery-india.ecrater.com.au/

All items are shipped free worldwide.

All items will be shipped through Registered Air Mail.There is no tracking available for Registered Air Mail. Registered mail requires signature on delivery so please ensure that there is someone to receive the pack on your address of delivery.If there is no one to receive the parcel at the time of delivery, the postman will leave a note at your home and you will have to pick up the parcel from the post office yourself by providing the registration number and proof of your identity. If the parcel is not picked up even after this it may be returned back to us as unclaimed.

All our items are available "Ex stock/Existing Stock". It means that we already have the merchandise goods available in stock and it is therefore ready for immediate dispatch to you with no lead time other than delivery. Orders are shipped within 2 business days after cleared payment is received. Business days do not include Saturdays, Sundays and Post Office Holidays. Please note that Paypal eChecks take 5-7 business days to clear. Please refer to the table below to get an estimate of our handling times: Payment received on ---Order shipped on or before Monday---Wednesday Tuesday---Thursday Wednesday---Friday Thursday---Saturday Friday---Monday Saturday---Monday Sunday---Tuesday

We ship as soon as funds have cleared. You will be notified by email when your item is shipped. Worldwide shipping can take up to 15-21 days to arrive. However, we can't accept responsibility in the case of delays caused by the Postal Service.

Express shipping with online tracking and delivery confirmation (delivery within 5-7 days) is available on request. Please contact us with the item number for quotes to your location.

Online Tracking is available only if you have purchased Express Shipping by paying additional charges. All other international shipments cannot be tracked once they leave India.

We can only ship to the PayPal supplied address, please ensure this is correct before payment. We are not responsible for wrong or undeliverable address.

We can't offer a warranty expressed,implied or written pertaining to our product. At this time, all orders are final. We take extra care inspecting international orders to ensure correct shipment.

Unfortunately, we cannot offer a refund if you purchase an item that is not the correct size for you so be sure you know the length, size and diameter of the bracelet, necklace or earrings that is best for you before buying. (It's important to read all of the information provided in the description before using checkout.) It is up to the buyers discretion to decide whether the item meets his/her requirements. We try our best to describe all the items accurately. If you have any extra questions ask them before you make any payments.

If you do not receive your item after 21 days, please contact us we will contact our local Post Office to check on shipment status. Post office will send investigation case to the destination of the packet and should get reply in about 2 weeks. If you still haven't received your item 2 weeks after the investigation we will refund you in full.

Contact is to be made within 3 days of receiving the item prior to returning any items. Jewellery India is committed to superior quality products at an attractive price.Your satisfaction is 100% guaranteed! We inspect all items prior to shipping and guarantee all items to be free from manufacturer's defects.We will happily refund for any items that are received faulty only if the package is returned to us. If your order should arrive in a damaged condition, we offer a convenient Photo Return option. Simply take a digital photo of the damaged item, attach them to an email and send the email to to us. Please include in the body of the email: your order number, a brief description of the situation and let us know whether you are seeking a free replacement or a refund.You will receive a confirmation email from us within 48 hours. Should you really not be happy with your purchase for any other reason, please contact us so that we may sort out a suitable resolution that works out to your satisfaction. Please email us with the following details: your order number, a brief description of your concern and how do you expect to resolve the issue.You will receive a confirmation email from us within 48 hours. IN ORDER TO RECEIVE A REFUND, BUYERS WILL BE RESPONSIBLE FOR RETURNING THE ITEM UNDER ALL CIRCUMSTANCES, NO EXCEPTIONS. Buyers have to return the item within 14 Days of receipt. Only 70% of the original product price will be refunded (30% of the value of the product price will be deducted as restocking charges). Shipping charges(if any) will not be refunded under any circumstances. All products must be returned in good resalable condition, in original boxes to ensure a full credit. We will not accept any used or damaged products. The shipping for returning the item has to be borne by the buyer.We strongly encourage you to return your item via a track-able method with shipping insurance and delivery confirmation. Once your return is received and inspected, we will process your refund within 72 hours of receipt.

Import duties,Custom Duties,taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's Customs Office to determine what these additional costs will be prior to buying.Only actual item cost will be declared for customs.Declaring a false value for customs is illegal.

Your satisfaction is Guaranteed! We strive hard to maintain a positive and professional approach to conducting business with you. If you are happy with your purchase leave us a positive feedback. Qualified buyers - ones that paid instantly using only PayPal or google checkout - receive an email from noreply@ecrater.com with a link at the time the payment was made and again about 20 days later. They must have that link to leave feedback. KEEP in mind MANY mail systems put all noreply emails in the trash or spam folder - IF they deliver them at all. AOL is known for not delivering such emails. The subject line reads "Rate your transaction for seller xxxx" and the email is from noreply@ecrater.com

All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part.However, to avoid any potential oversights, we respectfully request your assistance in helping us to make this a mutually satisfactory transaction by thoroughly reviewing item description and photos, and asking all questions prior to buying. If you have any other questions you need help with, please contact us at any time using the "Ask seller a question" link in our shop http://jewellery-india.ecrater.com/. All queries will be answered within 24 hours.

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